Privacy policy

Last updated: [2/12/2025]

DECKTALK operates this store and website, including all related information, digital products, and services (“Services”). This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit, use, or make a purchase within the European Union or the European Economic Area (EU/EEA).

By using the Services, you acknowledge that you have read and understood this Privacy Policy.

1. Personal Information We Collect

We collect the following categories of personal information:

A. Contact Details

  • Name
  • Email address
  • Billing address
     (We do not collect shipping addresses. We sell digital products only.)

B. Financial Information

(Processed securely by Shopify or your payment provider. We do not store full payment card numbers.)

  • Payment method details
  • Billing details
  • Transaction confirmations

C. Transaction Information

  • Products viewed and purchased
  • Digital download access
  • Purchase history

D. Communications

  • Email inquiries
  • Customer support messages

E. Device Information

  • IP address
  • Browser type and version
  • Device identifiers
  • Operating system

F. Usage Information

  • Pages viewed
  • Clicks and navigation behaviour
  • Cookies, analytics, and log data

We collect only the minimum information necessary for our Services.

2. Sources of Personal Information

We may collect information:

  • Directly from you (e.g., purchases, support requests)
  • Automatically through cookies and similar technologies
  • From Shopify, which powers our store, payments, hosting, analytics, and fraud prevention

From service providers (e.g., email, analytics, security tools)

3. How We Use Your Personal Information

Provide and Operate the Services

  • Process digital purchases
    Deliver download links
    Send confirmations and receipts
    Maintain and improve website performance

Marketing

  • Send promotional emails (with your consent where required)
  • Personalise recommendations
  • You may opt out at any time

Security and Fraud Prevention

  • Authenticate users
  • Detect and prevent fraud or misuse
  • Protect the integrity of the Services

Customer Support

  • Respond to messages and inquiries
  • Provide updates regarding services or policies

Legal and Compliance

  • Fulfil tax, accounting, and consumer-law obligations
  • Respond to lawful requests
  • Enforce our Terms of Service

4. Legal Bases for Processing (GDPR)

We process personal information under the following legal bases:

  • Performance of a contract: providing digital products you purchase
  • Consent: marketing communications, cookies where required
  • Legitimate interests: security, fraud prevention, service improvement
  • Legal obligation: tax, accounting, regulatory compliance

5. Cookies and Similar Technologies

We use cookies to operate and secure the website, remember preferences, analyze performance, and (where applicable) support marketing.

In the EU, non-essential cookies are used only with your consent.

You can manage or disable cookies through your browser settings.

6. How We Disclose Personal Information

We may disclose personal information to:

Shopify

Shopify hosts our store and processes data needed for payments, analytics, fraud prevention, and operation.
More information: https://www.shopify.com/legal/privacy

Service Providers (Processors)

Such as:

  • Payment processors
  • Cloud hosting providers
  • Email delivery and customer support tools
  • Analytics providers

These providers may use information only to perform services for us.

Legal Compliance

We may disclose information if required to:

  • Comply with laws or regulations
  • Respond to lawful requests
  • Protect rights, property, or safety

7. Children’s Data

Some DECKTALK products contain adult-oriented content and are intended only for users aged 18 or older.

We do not knowingly collect personal information from minors for adult-oriented products.
If you believe a minor has provided personal data, contact us and we will delete it when required by law.

8. Security

We implement appropriate technical and organizational measures to protect personal information.
However, no online system can guarantee absolute security.

9. Data Retention

We retain personal information only as long as necessary:

  • To provide services
  • To fulfil legal obligations (e.g., tax/accounting)
  • To resolve disputes and enforce agreements

After this, information is deleted or anonymized.

10. Your Rights (EU/EEA)

Under the GDPR, you have the right to:

  • Access your personal information
  • Request correction
  • Request deletion
  • Restrict or object to certain processing
  • Data portability
  • Withdraw consent (where processing is based on consent)
  • Opt out of marketing emails

To exercise these rights, contact: info@deck-talk.com

We may request identity verification.

You may also lodge a complaint with your local EU Data Protection Authority.

11. International Data Transfers

Shopify and some service providers may process data outside the EU/EEA.

Where transfers occur, we rely on:

  • European Commission adequacy decisions
  • Standard Contractual Clauses (SCCs)
  • Other GDPR-approved safeguards

12. Changes to This Privacy Policy

We may update this policy periodically. Updates will be posted with a new “Last updated” date.
Material changes may include additional notice where legally required.

13. Contact

Data Controller:
Grandomus Group 
Business ID 3425332-1, Finland
Brand: DeckTalk
Contact: info@deck-talk.com